Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hellonesvilo@gmail.com. Please note that returns will need to be sent to the following address: [PRODUCT SUPLIER ADDRESS]. Return requests must be made by contacting NESVILO first. Please do not send any return directly to the supplier without receiving return instructions from NESVILO.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hellonesvilo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items may not be eligible for return, including products that are perishable, personalized, used, damaged after delivery due to customer handling, or otherwise marked as non-returnable on the product page. If you are unsure whether your item is eligible for return, please contact us at hellonesvilo@gmail.com before sending anything back.

 

Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

 If you have not received your refund after 15 business days from the date we confirm the refund approval, please contact us at hellonesvilo@gmail.com.